Pulse Product Manager

United Kingdom · Pulse Team


Who are we, what do we do? 🚀🌟

At 11:FS we see ourselves as the challenger team dedicated to helping banks and FS players transform themselves and the industry we love. For us this means rethinking what it takes to operate in financial services top to bottom to help our partners build and launch next generation digital propositions around the globe.

To do this we need an amazing team so we have pulled together the best in financial services and beyond. Our people have co-founded and grown challenger banks like Monzo, Starling, and Tandem, led the technology platforms at Nutmeg, Betfair and beyond and transformed banks like Lloyds, Halifax, Barclays, QNB and Natwest.

Truth be told, 11:FS isn't really one company. It is a collection of startups united by purpose. Our Consulting practice builds challenger propositions globally, like we did for Natwest with Mettle. Our Research and Benchmarking team has built the amazing 11:FS Pulse service used by the likes of Monzo, Starling, Natwest and Tesco Bank. Our 11:FS Foundry team are transforming core banking and architecture, aiming to do to core banking what AWS did to data centres. Lastly we are a media company, generating content that supports our brand and changes the conversation - not necessarily in that order.

And yet we don’t work like an agency, or a consultancy, or research house for that matter.

We are effectively building and launching new startup propositions for our clients and ourselves. We believe in treating every opportunity like a business, not a project. We believe in treating resources as if they were finite, even when they are plentiful, and our customer's reputation is as important to us as our own.

We like to think of ourselves as an FS special forces team with singular focus and an execution mindset. To live up to this, we need the best talent in the market. We hire great people and get out of their way. Everyone in our team relentlessly drives towards getting sh!t done and improving the industry we love. Come and get on the rocket ship.


What you'll be doing, 💼🤓

We are looking for a product manager to lead Pulse, our next-generation competitor analysis platform which forms the core of the research team’s offering.

Currently used by many of the world’s leading banks and fintechs, Pulse is currently a searchable video library of thousands of user journeys and insights. It is used by product managers, designers, and UX people who are designing many of the best financial products in the world. We have big plans for Pulse, and we are looking for a world-class product manager to help us to it to the next level.

You will get involved with:

  1. Customer insights and user testing - You will lead work on identifying the ‘jobs to be done’ for different end-customer segments, structuring primary and secondary research into insightful proposition ideas and proposals.
  2. Sprint planning and management: You will lead a multi-disciplinary team of designers, developers, and UX people to continue to build out the platform’s features in fortnightly sprints.
  3. Roadmap - You will help shape the roadmap and backlog of work, supporting and directing the team in planning how the product will develop in specific markets and verticals. Short, medium and long term.
  4. Work with stakeholders - You will work with the Pulse product team and 11:FS senior management to 'sell the dream’ and execute the plan faster than they would think is possible.

To make this happen, you will need to be someone we like. Joking. We want you to be how we described below, but let's face it there's no unicorn 🦄🦄🌟🌟 out there. You simply need to know what we thrive for, and what makes us tick. I think that's far more difficult that having these experience and skills:

  1. Several years of experience developing great digital products and propositions
    A portfolio of projects that you can talk us through, the end result, the process you took, trade-offs you had to make, etc.
  2. Experience with leading teams of 4-10 designers, engineers, and product people.
  3. Clear experience in turning end-customer interviews and insights into amazing products and services.


Our Culture, Our 11 instincts 😉

Every company has a story to tell, and a history to weave it all together. But what defines our culture are the values our people hold so closely to their hearts, and in their day to day with us. We’re Humble Hustlers, and that means we get stuff done without making enemies. We’re a harmonious bunch who actually enjoy each others’ company, and that’s important to the human being. We also believe in Passion & Positivity because although this is a basic human instinct, we wanted to make sure that it stays in Block Letters and people do not forget how important it is to stay positive through tough times for as long as you are passionate about what you do. Do what you love we always say, and we have a t-shirt for you to wear proudly. There’s 11 Principles, because let’s face it, 11 is our mantra. So instead of having us overload this with words, check out our team representing these values in our People Page.

Some of the things we deem benefits? 👑♛🤡

11:FS is just under 3 years old and whilst we are a startup, we don't behave like one at most times. So think Flexible Working, competitive salary/day rate, and the autonomy to enable you to help shape the destiny of this great company. You'll be joining us to work with one of THE BEST teams in financial services – we have an outstanding team of company leaders, project leaders and subject matter of experts in every division you come into.

Reach those damn stars, no more excuses, come and JOIN US!

*No agencies please, we're not trying to be rude, but very likely to ignore unsolicited CVs because it's just not the way we do things here! 🤞*

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